--- title: "Privacy Policy | iCRYO Helotes TX" description: "Read the iCRYO Helotes privacy policy. 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Services - [Memberships](/memberships) - [Deals](/deals) - [Book Your Intro](/book-now) - [FAQ](/faq) - [Contact](/company/contact) [ Free Wellness Plan](/free-wellness-plan) # Privacy Policy for iCRYO Recovery & Wellness Helotes ## Privacy Policy How we collect, use, and protect your personal information **Last Updated:** January 1, 2025 ### Information We Collect **Personal Information:** When you submit consultation requests, we collect your name, email address, phone number, and any health information you choose to share. **Website Usage:** We may collect information about your website interactions, including pages visited, time spent on site, and referral sources. **Contact Interactions:** Records of phone calls, emails, and in-person consultations for service delivery and follow-up purposes. ### How We Use Your Information **Service Delivery:** To contact you about consultation requests, schedule appointments, and provide requested treatments and services. **Communication:** To send appointment reminders, follow-up care instructions, and important updates about your treatments. **Improvement:** To analyze website usage and improve our services, but only in aggregated, non-identifying ways. **Legal Compliance:** To comply with applicable healthcare regulations, including HIPAA requirements for medical information. ### How We Protect Your Information **Secure Transmission:** All form submissions and data transfers are encrypted using industry-standard SSL security. **Access Controls:** Only authorized staff members have access to personal information, and only for legitimate business purposes. **HIPAA Compliance:** Medical and health information is protected according to HIPAA guidelines and healthcare privacy regulations. **Data Retention:** We retain information only as long as necessary for service delivery and legal compliance. ### Information Sharing **We DO NOT sell, rent, or trade your personal information.** **Service Providers:** We may share information with trusted service providers (like appointment scheduling systems) who assist in service delivery and are bound by confidentiality agreements. **Legal Requirements:** We may disclose information when required by law or to protect the safety of our patients, staff, or the public. **Medical Referrals:** With your consent, we may share relevant medical information with referring physicians or specialists. ### SMS/Text Messaging Communications **Consent:** By providing your phone number and opting in to receive text messages, you consent to receive SMS/text messages from iCRYO Recovery & Wellness Helotes regarding appointments, promotions, and wellness information. **No Sharing:** We will NOT share, sell, or rent your phone number to third parties for their marketing purposes. Your phone number is used solely for communications from iCRYO Recovery & Wellness Helotes. **Message Frequency:** Message frequency varies based on your preferences and appointment activity. **Opt-Out:** You may opt out at any time by replying STOP to any message. Reply HELP for assistance. **Carrier Fees:** Message and data rates may apply depending on your mobile carrier and plan. [See our full SMS Terms & Conditions for complete details →](/sms-terms) ### Your Privacy Rights **Access:** You have the right to request access to the personal information we have about you. **Correction:** You may request corrections to inaccurate or incomplete information. **Deletion:** You may request deletion of your personal information, subject to legal and medical record retention requirements. **Communication Preferences:** You may opt out of non-essential communications at any time. ### Cookies and Website Tracking Our website may use cookies and similar technologies to improve your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality. We may use Google Analytics and other tools to understand website usage patterns, but this data is anonymized and aggregated. ### Contact Us About Privacy If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: **Phone:** [(210) 368-6255](tel:\(210\)368-6255) **Address:** 11851 Bandera Rd Ste 108, San Antonio, TX 78023 **Hours:** Mon-Fri 9AM-8PM | Sat 10AM-6PM | Sun 10AM-4PM ### Policy Updates We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy. ### Ready to Book Your Appointment? Schedule your wellness session today or give us a call [(210) 368-6255](tel:+12103686255)[Book Your Intro](/book-now) ![iCRYO Helotes](/images/branding/icryo-logo.png) Helotes' Premier Medical Spa [ 11851 Bandera Rd Ste 108 San Antonio, TX 78023 ](https://www.google.com/maps/search/?api=1&query=iCRYO+Helotes+11851+Bandera+Rd+Ste+108+San+Antonio+TX+78023) [(210) 368-6255](tel:+12103686255) [Terms of Service](/terms-of-service)| [Privacy Policy](/privacy-policy) #### Medical Services [IV Infusions](/services/iv-infusion)[NAD+ IV Therapy](/services/nad-therapy)[High-Dose Vitamin C IV](/services/high-dose-vitamin-c)[Ozone UV IV](/services/ozone-uv-iv)[Hyperbaric Oxygen](/services/hyperbaric)[IM Shots](/services/im-shots)[Niagen](/services/niagen)[Peptide Therapy](/services/peptides)[Medical Weight Loss](/services/weight-loss) #### Beauty Services [T-Shape 2](/services/t-shape-2) #### Lifestyle Services [Cryotherapy](/services/cryotherapy)[Red Light Therapy](/services/red-light-therapy)[Infrared Sauna](/services/infrared-sauna)[Compression Therapy](/services/compression-therapy)[Day Pass](/services/day-pass) #### Company [About Us](/about)[Contact](/company/contact)[FAQ](/faq)[All Treatments](/services)[Deals & Offers](/deals)[Memberships](/memberships) #### Legal [Privacy Policy](/privacy-policy)[Terms of Service](/terms-of-service)[Medical Disclaimer](/medical-disclaimer)[HIPAA Notice](/hipaa)[SMS Terms](/sms-terms) #### Follow Us [](https://facebook.com/icryohelotes)[](https://instagram.com/icryohelotes)[](https://twitter.com/icryohelotes) © 2026 iCRYO Recovery & Wellness. 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