--- title: "Frequently Asked Questions | iCRYO Helotes" description: "Get answers to your questions about iCRYO Helotes' wellness services including cryotherapy, IV therapy, NAD+ therapy, weight loss, and more. Learn about hours, pricing, safety, and what to expect." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "LocalBusiness", "name": "iCRYO Helotes", "image": "https://icryo-helotes-tx.com/images/branding/icryo-logo.png", "description": "Premium wellness and recovery center offering cryotherapy, NAD+ therapy, weight loss treatments, IV therapy and more in San Antonio, Texas.", "address": { "@type": "PostalAddress", "streetAddress": "11851 Bandera Rd Ste 108", "addressLocality": "San Antonio", "addressRegion": "TX", "postalCode": "78023", "addressCountry": "US" }, "telephone": "+1-210-368-6255", "url": "https://icryo-helotes-tx.com", "openingHours": [ "Mo-We 09:00-20:00", "Th-Fr 09:00-20:00", "Sa 10:00-18:00", "Su 10:00-16:00" ], "priceRange": "$$", "servesCuisine": "Wellness Services", "acceptsReservations": true, "geo": { "@type": "GeoCoordinates", "latitude": "29.5780", "longitude": "-98.6897" }, "areaServed": [ "Helotes", "San Antonio", "Leon Valley", "Alamo Heights", "Balcones Heights" ] }, { "@context": "https://schema.org", "@type": "MedicalBusiness", "name": "iCRYO Helotes", "address": { "@type": "PostalAddress", "streetAddress": "11851 Bandera Rd Ste 108", "addressLocality": "Helotes", "addressRegion": "Texas", "postalCode": "78023", "addressCountry": "US" }, "telephone": "(210) 368-6255", "url": "https://icryo-helotes-tx.com", "priceRange": "$$", "acceptsReservations": true, "paymentAccepted": "Cash, Credit Card, Insurance", "currenciesAccepted": "USD", "openingHours": [ "Mo-We 09:00-20:00", "Th-Fr 09:00-20:00", "Sa 10:00-18:00", "Su 10:00-16:00" ], "areaServed": [ { "@type": "City", "name": "Helotes", "containedInPlace": { "@type": "State", "name": "Texas" } }, { "@type": "City", "name": "San Antonio", "containedInPlace": { "@type": "State", "name": "Texas" } }, { "@type": "City", "name": "Leon Valley", "containedInPlace": { "@type": "State", "name": "Texas" } }, { "@type": "City", "name": "Alamo Heights", "containedInPlace": { "@type": "State", "name": "Texas" } } ], "aggregateRating": { "@type": "AggregateRating", "ratingValue": "5.0", "reviewCount": "340", "bestRating": "5", "worstRating": "1" }, "image": "https://icryo-helotes-tx.com/images/branding/icryo-logo.png" }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is iCRYO Helotes?", "acceptedAnswer": { "@type": "Answer", "text": "iCRYO Helotes is a health and wellness center located at 11851 Bandera Rd Ste 108, San Antonio, TX 78023 (in Santikos Silverado), offering science-backed therapies designed to enhance the way you look, feel, and perform. We provide affordable, professional, and convenient personal health services including Cryotherapy, Red Light Therapy, IV Drip Therapy, Infrared Sauna, Compression Therapy, Hyperbaric Oxygen Therapy, Medical Weight Loss, and more." }, "position": 1 }, { "@type": "Question", "name": "What are your hours of operation?", "acceptedAnswer": { "@type": "Answer", "text": "iCRYO Helotes is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 4:00 PM." }, "position": 2 }, { "@type": "Question", "name": "Do you accept walk-ins?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, walk-ins are welcome at iCRYO Helotes. However, first-time guests are encouraged to book a complimentary 15-minute tour and consultation to learn about services and create a personalized treatment plan." }, "position": 3 }, { "@type": "Question", "name": "How do I book an appointment?", "acceptedAnswer": { "@type": "Answer", "text": "Appointments can be booked through the iCRYO mobile app, online booking system, by phone, or by walking into the center. The app also allows for easy rescheduling." }, "position": 4 }, { "@type": "Question", "name": "What should I bring to my first visit?", "acceptedAnswer": { "@type": "Answer", "text": "First-time guests should arrive early for their reservation to allow time for the tour and consultation. It's recommended to bring a valid ID and payment method, and to wear comfortable clothing appropriate for the services being booked." }, "position": 5 }, { "@type": "Question", "name": "What pricing options are available?", "acceptedAnswer": { "@type": "Answer", "text": "iCRYO Helotes offers flexible pricing including single services, 5-10-20+ service packs, day passes, and monthly lifestyle memberships. Pricing varies by service and package." }, "position": 6 }, { "@type": "Question", "name": "Do you accept insurance?", "acceptedAnswer": { "@type": "Answer", "text": "No, iCRYO Helotes does not accept insurance. However, HSA (Health Savings Account) and FSA (Flexible Spending Account) payments are accepted." }, "position": 7 }, { "@type": "Question", "name": "Is my information protected?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, iCRYO Helotes is HIPAA and PHI (Protected Health Information) compliant, ensuring all guest information remains confidential and secure." }, "position": 8 }, { "@type": "Question", "name": "Are results guaranteed?", "acceptedAnswer": { "@type": "Answer", "text": "While many guests experience significant benefits from services, individual results may vary and are not guaranteed. The center focuses on providing professional, science-backed treatments tailored to each guest's unique health needs." }, "position": 9 }, { "@type": "Question", "name": "What is whole body cryotherapy?", "acceptedAnswer": { "@type": "Answer", "text": "Whole body cryotherapy is a therapeutic treatment that exposes the body to extremely cold temperatures (typically -200°F to -256°F) for 2-3 minutes. This process helps reduce inflammation, alleviate pain, boost recovery, and improve overall wellness." }, "position": 10 }, { "@type": "Question", "name": "What should I wear during cryotherapy?", "acceptedAnswer": { "@type": "Answer", "text": "Protective gear including gloves, socks, slippers, and a headband or hat will be provided. Guests typically wear minimal, dry clothing or undergarments during the session." }, "position": 11 }, { "@type": "Question", "name": "How often should I do cryotherapy?", "acceptedAnswer": { "@type": "Answer", "text": "Frequency depends on individual goals. Athletes and those managing chronic pain may benefit from daily or multiple sessions per week, while others seeking general wellness may visit 2-3 times weekly." }, "position": 12 }, { "@type": "Question", "name": "Is cryotherapy safe?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, when administered by trained professionals, whole body cryotherapy is generally considered safe. However, it's not recommended for pregnant women or individuals with certain medical conditions." }, "position": 13 }, { "@type": "Question", "name": "How will I feel after cryotherapy?", "acceptedAnswer": { "@type": "Answer", "text": "Most guests report feeling energized, experiencing reduced pain and inflammation, and improved mood immediately following treatment. Benefits can last for several hours to days." }, "position": 14 }, { "@type": "Question", "name": "What is IV drip therapy?", "acceptedAnswer": { "@type": "Answer", "text": "IV drip therapy delivers fluids, vitamins, minerals, amino acids, and other nutrients directly into the bloodstream, bypassing the digestive system for maximum absorption and immediate benefits." }, "position": 15 }, { "@type": "Question", "name": "How long does an IV session take?", "acceptedAnswer": { "@type": "Answer", "text": "Most IV drip sessions take between 45-60 minutes, depending on the specific infusion selected." }, "position": 16 }, { "@type": "Question", "name": "What types of IV drips do you offer?", "acceptedAnswer": { "@type": "Answer", "text": "iCRYO Helotes offers a variety of IV infusions targeting immunity, hydration, energy, recovery, athletic performance, hangover relief, and skin health. Custom blends can also be created based on individual needs." }, "position": 17 }, { "@type": "Question", "name": "When will I feel the effects of IV therapy?", "acceptedAnswer": { "@type": "Answer", "text": "Most guests begin feeling the benefits within an hour of treatment. Effects can last from a few days to over a week, depending on the infusion type and individual factors." }, "position": 18 }, { "@type": "Question", "name": "Is IV therapy safe?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, all IV infusions are administered by licensed registered nurses (RNs) in a clean, professional environment, making the treatment very safe. A brief health assessment is conducted before each session." }, "position": 19 }, { "@type": "Question", "name": "Can I get an IV while using other services?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, compression therapy can be used simultaneously with IV infusions for enhanced recovery benefits." }, "position": 20 }, { "@type": "Question", "name": "What is Ozone UV IV therapy?", "acceptedAnswer": { "@type": "Answer", "text": "Ozone UV IV therapy combines ozone gas with ultraviolet light to enhance blood oxygenation and support immune function. A small amount of blood is withdrawn, treated with ozone and UV light, then returned to the body." }, "position": 21 }, { "@type": "Question", "name": "What are the benefits of Ozone UV IV?", "acceptedAnswer": { "@type": "Answer", "text": "Benefits include improved immune response, increased energy, enhanced cellular function, detoxification support, and improved circulation." }, "position": 22 }, { "@type": "Question", "name": "How long does an Ozone UV IV session take?", "acceptedAnswer": { "@type": "Answer", "text": "Sessions typically last 45-60 minutes." }, "position": 23 }, { "@type": "Question", "name": "Is Ozone UV IV therapy safe?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, when performed by trained professionals, Ozone UV IV therapy is considered safe. A medical consultation may be required before treatment." }, "position": 24 }, { "@type": "Question", "name": "What does the medical weight loss program include?", "acceptedAnswer": { "@type": "Answer", "text": "iCRYO Helotes's medical weight loss program is a personalized, physician-supervised plan that may include prescription medications, nutritional guidance, lifestyle coaching, and complementary wellness services." }, "position": 25 }, { "@type": "Question", "name": "Do I need a consultation for weight loss services?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, a telemedicine consultation with a physician is required to assess eligibility and create a customized treatment plan. A physician service fee may apply." }, "position": 26 }, { "@type": "Question", "name": "How is this different from other weight loss programs?", "acceptedAnswer": { "@type": "Answer", "text": "The program combines medical expertise with iCRYO's holistic wellness services to support sustainable weight loss through multiple modalities." }, "position": 27 }, { "@type": "Question", "name": "What is red light therapy?", "acceptedAnswer": { "@type": "Answer", "text": "Red light therapy uses specific wavelengths of red and near-infrared light to penetrate the skin and promote cellular regeneration, reduce inflammation, and support healing." }, "position": 28 }, { "@type": "Question", "name": "What are the benefits of red light therapy?", "acceptedAnswer": { "@type": "Answer", "text": "Benefits include improved skin health, reduced pain and inflammation, enhanced muscle recovery, better sleep quality, increased energy, and accelerated wound healing." }, "position": 29 }, { "@type": "Question", "name": "How long is a red light therapy session?", "acceptedAnswer": { "@type": "Answer", "text": "Session length is determined based on the severity of the condition being treated and individual health goals." }, "position": 30 }, { "@type": "Question", "name": "Is red light therapy painful?", "acceptedAnswer": { "@type": "Answer", "text": "No, red light therapy is a warm, soothing experience with no pain or discomfort." }, "position": 31 }, { "@type": "Question", "name": "What is infrared sauna therapy?", "acceptedAnswer": { "@type": "Answer", "text": "Infrared sauna uses infrared light to heat the body directly rather than heating the air, promoting deep tissue warming, detoxification, relaxation, and improved circulation." }, "position": 32 }, { "@type": "Question", "name": "How long is an infrared sauna session?", "acceptedAnswer": { "@type": "Answer", "text": "Sessions typically last 30-45 minutes." }, "position": 33 }, { "@type": "Question", "name": "What should I wear in the infrared sauna?", "acceptedAnswer": { "@type": "Answer", "text": "Guests should wear loose, comfortable clothing made from natural, breathable fabrics like cotton. Swimwear or minimal clothing is also appropriate." }, "position": 34 }, { "@type": "Question", "name": "Can I bring my phone or music?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, many guests bring their phone to connect via Bluetooth to listen to music, podcasts, or meditate during their session." }, "position": 35 }, { "@type": "Question", "name": "How will I feel after an infrared sauna session?", "acceptedAnswer": { "@type": "Answer", "text": "Most guests feel deeply relaxed, experience reduced muscle tension, improved circulation, and a sense of detoxification." }, "position": 36 }, { "@type": "Question", "name": "What is compression therapy?", "acceptedAnswer": { "@type": "Answer", "text": "Compression therapy uses pneumatic compression devices with controlled, dynamic air pressure to massage limbs, improve circulation, reduce muscle soreness, and accelerate recovery." }, "position": 37 }, { "@type": "Question", "name": "How long does a compression therapy session last?", "acceptedAnswer": { "@type": "Answer", "text": "Sessions typically last 20-30 minutes." }, "position": 38 }, { "@type": "Question", "name": "What does compression therapy feel like?", "acceptedAnswer": { "@type": "Answer", "text": "The sensation is similar to a deep tissue massage with rhythmic pressure that moves up the limbs. Most guests find it very relaxing." }, "position": 39 }, { "@type": "Question", "name": "Can I do compression therapy with other services?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, compression therapy is often combined with IV drip therapy for enhanced recovery." }, "position": 40 }, { "@type": "Question", "name": "What is hyperbaric oxygen therapy?", "acceptedAnswer": { "@type": "Answer", "text": "Hyperbaric oxygen therapy involves breathing concentrated oxygen in a pressurized chamber, enhancing oxygen delivery to tissues and promoting healing, cognitive function, and recovery." }, "position": 41 }, { "@type": "Question", "name": "What are the benefits of HBOT?", "acceptedAnswer": { "@type": "Answer", "text": "Benefits include improved wound healing, reduced inflammation, enhanced cognitive performance, better sleep, immune system support, and accelerated recovery from injury or illness." }, "position": 42 }, { "@type": "Question", "name": "How long is a hyperbaric oxygen therapy session?", "acceptedAnswer": { "@type": "Answer", "text": "Sessions typically last 60-90 minutes." }, "position": 43 }, { "@type": "Question", "name": "Is hyperbaric oxygen therapy safe?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, when administered properly with health screening, HBOT is very safe. A complete health history form and possible medical clearance may be required." }, "position": 44 }, { "@type": "Question", "name": "How will I feel during HBOT?", "acceptedAnswer": { "@type": "Answer", "text": "Most guests feel deeply relaxed during treatment. Some may experience slight pressure in the ears similar to flying in an airplane, which can be relieved by yawning or swallowing." }, "position": 45 }, { "@type": "Question", "name": "Who should not use certain services?", "acceptedAnswer": { "@type": "Answer", "text": "Pregnant women, individuals with pacemakers, those with certain cardiovascular conditions, open wounds, or active infections should consult their healthcare provider before using services like cryotherapy or hyperbaric oxygen therapy. A health screening is conducted before each service." }, "position": 46 }, { "@type": "Question", "name": "Do I need a doctor's approval?", "acceptedAnswer": { "@type": "Answer", "text": "For most services, no doctor's approval is required. However, medical weight loss and certain advanced therapies require a telemedicine physician consultation." }, "position": 47 }, { "@type": "Question", "name": "Can I use multiple services in one visit?", "acceptedAnswer": { "@type": "Answer", "text": "Absolutely. Many guests combine services like cryotherapy with compression therapy, or IV infusions with infrared sauna for enhanced benefits." }, "position": 48 }, { "@type": "Question", "name": "What is a Lifestyle Membership?", "acceptedAnswer": { "@type": "Answer", "text": "A Lifestyle Membership is a monthly membership that provides access to our core recovery and wellness services. Choose from Basic ($129/mo for 6 services), Premium ($199/mo for 16 services), or Elite ($349/mo for 60 services). It's designed for guests who want to make wellness a regular part of their routine." }, "position": 49 }, { "@type": "Question", "name": "What package options are available?", "acceptedAnswer": { "@type": "Answer", "text": "iCRYO Helotes offers single services, day passes for trying multiple treatments, and multi-session packs (5, 10, or 20+) that provide savings compared to single-service pricing." }, "position": 50 }, { "@type": "Question", "name": "Can I share my membership or package with family?", "acceptedAnswer": { "@type": "Answer", "text": "Membership and package policies vary. Contact iCRYO Helotes directly at the center or by phone to discuss specific sharing options." }, "position": 51 }, { "@type": "Question", "name": "Where are you located?", "acceptedAnswer": { "@type": "Answer", "text": "iCRYO Helotes is located at 11851 Bandera Rd Ste 108, San Antonio, TX 78023. The center is situated inside the Santikos Silverado complex." }, "position": 52 }, { "@type": "Question", "name": "How can I contact iCRYO Helotes?", "acceptedAnswer": { "@type": "Answer", "text": "For questions, booking assistance, or more information, visit the center during business hours (Monday-Friday 9:00 AM - 8:00 PM, Saturday 10:00 AM - 6:00 PM, Sunday 10:00 AM - 4:00 PM), call (210) 368-6255, or book through the iCRYO app." }, "position": 53 }, { "@type": "Question", "name": "Is parking available?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, free parking is available at the Santikos Silverado location." }, "position": 54 } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.icryo-helotes-tx.com/" }, { "@type": "ListItem", "position": 2, "name": "FAQ", "item": "https://www.icryo-helotes-tx.com/faq" } ] } ] --- [ Get Your Free Wellness Plan – Personalized just for you ](/free-wellness-plan) [![iCRYO Helotes](/images/branding/icryo-logo.png)](/) - Services - [Memberships](/memberships) - [Deals](/deals) - [Book Your Intro](/book-now) - [FAQ](/faq) - [Contact](/company/contact) [ Free Wellness Plan](/free-wellness-plan) 1. [Home ](/) 2. FAQ # Frequently Asked Questions Everything you need to know about iCRYO Helotes' wellness services, hours, pricing, and policies ## General Questions Get answers to common questions about our Helotes wellness center Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What is iCRYO Helotes? ### #### What are your hours of operation? ### #### Do you accept walk-ins? ### #### How do I book an appointment? ### #### What should I bring to my first visit? ### #### What pricing options are available? ### #### Do you accept insurance? ### #### Is my information protected? ### #### Are results guaranteed? ## Whole Body Cryotherapy Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What is whole body cryotherapy? ### #### What should I wear during cryotherapy? ### #### How often should I do cryotherapy? ### #### Is cryotherapy safe? ### #### How will I feel after cryotherapy? ## IV Drip Therapy Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What is IV drip therapy? ### #### How long does an IV session take? ### #### What types of IV drips do you offer? ### #### When will I feel the effects of IV therapy? ### #### Is IV therapy safe? ### #### Can I get an IV while using other services? ## Ozone UV IV Therapy Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What is Ozone UV IV therapy? ### #### What are the benefits of Ozone UV IV? ### #### How long does an Ozone UV IV session take? ### #### Is Ozone UV IV therapy safe? ## Medical Weight Loss Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What does the medical weight loss program include? ### #### Do I need a consultation for weight loss services? ### #### How is this different from other weight loss programs? ## Red Light Therapy Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What is red light therapy? ### #### What are the benefits of red light therapy? ### #### How long is a red light therapy session? ### #### Is red light therapy painful? ## Infrared Sauna Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What is infrared sauna therapy? ### #### How long is an infrared sauna session? ### #### What should I wear in the infrared sauna? ### #### Can I bring my phone or music? ### #### How will I feel after an infrared sauna session? ## Compression Therapy Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What is compression therapy? ### #### How long does a compression therapy session last? ### #### What does compression therapy feel like? ### #### Can I do compression therapy with other services? ## Hyperbaric Oxygen Therapy Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### What is hyperbaric oxygen therapy? ### #### What are the benefits of HBOT? ### #### How long is a hyperbaric oxygen therapy session? ### #### Is hyperbaric oxygen therapy safe? ### #### How will I feel during HBOT? ## Safety & Memberships Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### Who should not use certain services? ### #### Do I need a doctor's approval? ### #### Can I use multiple services in one visit? ### #### What is a Lifestyle Membership? ### #### What package options are available? ### #### Can I share my membership or package with family? ## Location & Contact Still have questions? Get personalized answers and recommendations with your free wellness plan View All FAQsGet Your Free Plan ### #### Where are you located? ### #### How can I contact iCRYO Helotes? ### #### Is parking available? ## Ready to Elevate Your Wellness Journey? Book your complimentary tour and consultation today to discover which services are right for you! [Get Your Free Wellness Plan](/free-wellness-plan)[Contact Us](/company/contact) ### Ready to Book Your Appointment? Schedule your wellness session today or give us a call [(210) 368-6255](tel:+12103686255)[Book Your Intro](/book-now) ![iCRYO Helotes](/images/branding/icryo-logo.png) Helotes' Premier Medical Spa [ 11851 Bandera Rd Ste 108 San Antonio, TX 78023 ](https://www.google.com/maps/search/?api=1&query=iCRYO+Helotes+11851+Bandera+Rd+Ste+108+San+Antonio+TX+78023) [(210) 368-6255](tel:+12103686255) [Terms of Service](/terms-of-service)| [Privacy Policy](/privacy-policy) #### Medical Services [IV Infusions](/services/iv-infusion)[NAD+ IV Therapy](/services/nad-therapy)[High-Dose Vitamin C IV](/services/high-dose-vitamin-c)[Ozone UV IV](/services/ozone-uv-iv)[Hyperbaric Oxygen](/services/hyperbaric)[IM Shots](/services/im-shots)[Niagen](/services/niagen)[Peptide Therapy](/services/peptides)[Medical Weight Loss](/services/weight-loss) #### Beauty Services [T-Shape 2](/services/t-shape-2) #### Lifestyle Services [Cryotherapy](/services/cryotherapy)[Red Light Therapy](/services/red-light-therapy)[Infrared Sauna](/services/infrared-sauna)[Compression Therapy](/services/compression-therapy)[Day Pass](/services/day-pass) #### Company [About Us](/about)[Contact](/company/contact)[FAQ](/faq)[All Treatments](/services)[Deals & Offers](/deals)[Memberships](/memberships) #### Legal [Privacy Policy](/privacy-policy)[Terms of Service](/terms-of-service)[Medical Disclaimer](/medical-disclaimer)[HIPAA Notice](/hipaa)[SMS Terms](/sms-terms) #### Follow Us [](https://facebook.com/icryohelotes)[](https://instagram.com/icryohelotes)[](https://twitter.com/icryohelotes) © 2026 iCRYO Recovery & Wellness. 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